{"id":110,"date":"2020-08-27T17:35:54","date_gmt":"2020-08-27T15:35:54","guid":{"rendered":"http:\/\/gourram.com\/?page_id=110"},"modified":"2020-09-02T13:23:26","modified_gmt":"2020-09-02T11:23:26","slug":"assistance-aux-incidents","status":"publish","type":"page","link":"https:\/\/gourram.com\/index.php\/accueil\/assistance-aux-incidents\/","title":{"rendered":"Assistance aux incidents"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong><mark>Assistance aux incidents<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La gestion des incidents (GDI) est un processus de gestion du cycle de vie de tous les incidents. Elle s\u2019assure que l&#8217;exploitation normale des services soit r\u00e9tablie le plus rapidement possible et que l\u2019impact sur le business soit r\u00e9duit au minimum1.<br>L\u2019exploitation normale des services est d\u00e9finie dans l\u2019accord sur les niveaux de service (SLA). Il d\u00e9crit le service informatique, documente les cibles de niveau de service et sp\u00e9cifie les responsabilit\u00e9s du fournisseur de service informatique et du client2.<br>La gestion des incidents est un processus inclus dans la d\u00e9marche ITIL et ISO 20000.<\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"slide-text-bg2\">\n<h3>Assistance aux incidents La gestion des incidents (GDI) est un processus de gestion du cycle de vie de tous les<\/h3>\n<\/div>\n<div class=\"flex-btn-div\"><a href=\"https:\/\/gourram.com\/index.php\/accueil\/assistance-aux-incidents\/\" class=\"btn1 flex-btn\">Read More<\/a><\/div>\n","protected":false},"author":2,"featured_media":0,"parent":150,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-110","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gourram.com\/index.php\/wp-json\/wp\/v2\/pages\/110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gourram.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gourram.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gourram.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gourram.com\/index.php\/wp-json\/wp\/v2\/comments?post=110"}],"version-history":[{"count":4,"href":"https:\/\/gourram.com\/index.php\/wp-json\/wp\/v2\/pages\/110\/revisions"}],"predecessor-version":[{"id":275,"href":"https:\/\/gourram.com\/index.php\/wp-json\/wp\/v2\/pages\/110\/revisions\/275"}],"up":[{"embeddable":true,"href":"https:\/\/gourram.com\/index.php\/wp-json\/wp\/v2\/pages\/150"}],"wp:attachment":[{"href":"https:\/\/gourram.com\/index.php\/wp-json\/wp\/v2\/media?parent=110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}